by Laurie Wilhelm
I heard a snippet of a conversation as I walked by a guy talking on his cell phone. At first, I didn’t hear what he was saying, but I could pick up from …

by Laurie Wilhelm
We all make assumptions. I think they’re part of our survival mechanisms. We have so much coming at us on a daily basis that making assumptions is part of our mental filtering system …

by Laurie Wilhelm
Have you ever been greeted by someone who didn’t even look at you? Or when they asked, “How are you?” it was obvious that they really didn’t care how you answered? It probably …

by Laurie Wilhelm
I know – easier said than done, right?
It’s taken me years to really understand what “don’t take it personally” means and how to do it. I used to think that I should just …

by Laurie Wilhelm
This morning, I read a blog post by Roger at A Content Life. I knew it was going to be another good post just from the title, Beware of False Kindness. He made …

by Laurie Wilhelm
I’ve been trying out a new way to approach everybody, from my friends and acquaintances to people I don’t know like cashiers, wait staff, and receptionists. I’m assuming from the get-go that everyone …