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Our Responses Are Not Necessarily Those of Others

by Laurie Wilhelm
In a previous article, I was taking a look at our natural human tendancy to impose our personal emotions, perceptions or beliefs onto our understanding of others.
I’d like to share with you here …

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Effective Communication Skills

Conflict Resolution and Negotiation

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Article Archive for 16 June 2009

Three Steps to Resolve Your Complaints

by Laurie Wilhelm
We all complain. Sometimes, our complaints are legitimate and we voice them because we want to draw attention to a situation which we’d like to improve. Complaining can also be therapeutic when we …