Effective Communication Skills

techniques for effective communication, interpersonal skills, improving communication at work, good social skills

Conflict Resolution and Negotiating

workplace conflict resolution, negotiation skills, negotiating tips, negotiation strategy, working with difficult people

Improving Management Skills

skills necessary for effective management, good leadership skills, successful team communication, feedback

Public Speaking Skills

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Articles in Conflict Resolution and Negotiating

Five Tips for Creating C-Level Selling Confidence
Five Tips for Creating C-Level Selling Confidence

Sam Manfer
Persuading and influencing are skills that any manager or leader needs. Preparing for these opportunities is essential and cannot be understated.
1. Keep learning your trade.
The three areas of continuing education are selling skills, people …

People Still Love to Negotiate
People Still Love to Negotiate

Mark Tewart
Sales negotiating skills are useful in almost any negotiating situation. In the article below, Mark Teward offers some sales negotiating tips that are valuable to managers as well as sales people.
Many times people say …

Negotiation or an Argument in Disguise?
Negotiation or an Argument in Disguise?

Michele Keighley
Effective negotiating skills require thought and consideration. We often mistake our arguments for negotiations; this article outlines the important difference between the two.
When conflict or confrontations occur in the workplace the solution is often …

Best Practices in Negotiation – What Would Be Fair to You?
Best Practices in Negotiation – What Would Be Fair to You?

Dr. Gary S. Goodman
Is 50/50 really fair? That depends on the negotiation and where you’re at in the negotiation. Having effective negotiation skills will help you arrive at an agreement faster and to the benefit …

Questions During a Negotiation
Questions During a Negotiation

by Dr. Chester Karrass
Asking the right questions is key to better understand people, situations and circumstances. Knowing how to respond to questions well is also key and is a particularly effective negotiating skill.
Negotiation is a …

Behaviors to Avoid in Negotiations
Behaviors to Avoid in Negotiations

by Linda Swindling
Effective negotiating skills and knowing how to handle negotiations in the workplace are essential skills necessary for effective management. Knowing what to avoid is also important…
Behaviors to Avoid in Negotiations

Not putting your …

Breaking An Impasse
Breaking An Impasse

by Dr. Chester Karrass
Effective negotiating skills are a must for anyone working on improving management skills. While this can be intimidating, it’s much easier when you have a list of negotiating techniques on hand.
You did …

Win/Win Negotiations Have Become a Must Have
Win/Win Negotiations Have Become a Must Have

by Linda Swindling
Effective negotiation skills are becoming increasingly important in everyday situations and for strengthing mutually beneficial relationships. Improving management skills means improving your ability to negotiate win/win solutions.
Win/win negotiations used to be a goal …

Making Careful Concessions
Making Careful Concessions

by Dr. Chester Karrass
Laurie: Dr. Karrass always provides good advice on effective negotiating skills. These successful negotiating tips are useful to keep in mind when you’re making concessions.
In most negotiations, both sides move from their …

Dale Mercer’s Step Up and Speak!
Dale Mercer’s Step Up and Speak!

by Laurie Wilhelm
Much of your success in the workplace relies heavily on how well you can communicate with those around you.
You need to be able to express yourself effectively. You need to be able to …