Articles in Conflict Resolution and Negotiating
by Dr. Chester Karrass
Questions are mind-openers and can lead both parties in a negotiation to a more active involvement with each other. This greater involvement is the key element to more satisfactory negotiations.
During a negotiation, …
by Barbara Beccari
Have you ever worked with someone like this?
On days when things went smoothly, Mark could be a cooperative and productive member of the team – even very likable. However, other staff never knew …
by Dr. Gary S. Goodman
Sometimes I question the wisdom of my colleagues in the negotiation training field.
I wonder if they have personally engaged in enough bargaining sessions, and if they have, are they current on …
Dr. Jim Anderson
In the world of negotiating, the actual process of negotiating is very much an art. In order to be good at it, a master sales negotiator needs to have a complete collection of …
by John W. Tinghitella
You can observe a lot by watching. ~ Yogi Berra
If Yogi were writing this he’d most likely say, “You can hear a lot by listening”. In negotiation, listening is a crucial but …
by Erin Kennedy
Have you ever had a workplace that was completely gossip free? Of course not. Gossip seems to be an unavoidable product of socially interconnected people talking amongst themselves. In the broadest of terms, …
by Greg Williams
When negotiating, there are times when apologies will hurt, more than help your position. In general, when apologies are offered sincerely and perceived as such, they tend to soften an opponent and …
by Silas Reed
Whenever we talk about communication, it is verbal communication that we mostly consider. But besides oral communication, non-verbal communication is also of great importance for determining your attitude and conveying your feeling in …
by Skip Weisman
In a recent leadership workshop participants were asked to share all the things their peers, subordinates and bosses do that drive them crazy and make their jobs more difficult. Two full flip-chart pages …
by Larry Barkan
“One of the quickest ways to find out if you are wrong is to state what you believe.”
~ Penn Jilette, half of the illusionist duo Penn and Teller.
In her book, Being Wrong: …
