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Five Quick Tips to Improve Your Communication Skills At Work

by Dr. Vivian W. Lee
Many people have read the book, How to Win Friends and Influence People. However, not many know how to apply the secrets in real life. Perhaps the secret of all secrets …

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Effective Communication Skills

Conflict Resolution and Negotiation

Leadership and Management Skills

Presentation and Public Speaking Skills

Team Leadership

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Conflict Resolution and Negotiation

Take a Walk for a Difficult Talk
Take a Walk for a Difficult Talk

by Dianna Booher
Walking loosens the tongue. Think back to your childhood. Do you remember any long walks with grandparents, aunts, or uncles when you bonded as you bounded through the neighborhood or countryside?
Or about those …

Seven Common Workplace Communication Obstacles and How to Overcome Them
Seven Common Workplace Communication Obstacles and How to Overcome Them

by Jessica Champion
The Importance of Effective Communication in the Workplace
It doesn’t matter whether you rely primarily on interpersonal communication, email, written copy, or some other form of messaging to connect with coworkers, employees and …

Three Power Steps for Responding to Criticism
Three Power Steps for Responding to Criticism

by John Eric Jacobsen
In my entire career I have never met anyone who enjoyed being criticized. Have you? Do you enjoy being criticized? Worse; have you ever been criticized by a blatant imbecile who has …

Turning a Negative Person Around
Turning a Negative Person Around

by Anne Warfield
There he is in the back row, with his arms crossed and a tough look on his face. Pretty soon he is picking a fight with you in the front of the room. …

7 Proven Steps to Effectively Resolve Conflict
7 Proven Steps to Effectively Resolve Conflict

by Linda Cattelan
Is there someone in your office or workplace you just can’t seem to get along with? Do you lock heads with the same person in every meeting? Is there someone in your office …

Four Steps to Resolve Conflict
Four Steps to Resolve Conflict

Richard M. Highsmith, MS
Human disagreement remains inevitable. When conflict is not addressed, each side becomes defensive, and a person who is defensive will rarely see the logic of the other’s position. These four steps will …

Four Tips For Ending a Stand-Off
Four Tips For Ending a Stand-Off

by Vivian A. Scott
I don’t know about you, but I don’t know anyone who hasn’t experienced a stand-off that’s gone on a little too long. What starts out as a brief cooling off period turns …

5 Ways in Dealing With a Difficult Coworker
5 Ways in Dealing With a Difficult Coworker

by Leonard Joseph Parker
An organization must work together. That is why there are many people in the company because each person is interconnected and designed to work together to achieve the company’s common goal (which …

Communication Skills: 5 Reasons to Tell the Hard Truth to Underperformers
Communication Skills: 5 Reasons to Tell the Hard Truth to Underperformers

by Dianna Booher
Allowing underperformers to remain on the payroll is a form of dishonesty that harms the entire organization. Yet managers claim giving underperformers negative feedback either to help them improve or to warn them …

5 Steps for Dealing With Conflict Dread
5 Steps for Dealing With Conflict Dread

by Patricia M. Porter
Let’s be honest, you dread conflict, don’t you? If you do, you’re like most people. In fact, very few people relish the idea of facing a conflict. Fortunately, there are steps you …

How to Communicate in Confrontations
How to Communicate in Confrontations

by Laurie Wilhelm
True eloquence consists in saying all that is necessary, and nothing but what is necessary.
~ Heinrich Heine
Confrontations get out of control because the arguers are volleying their verbal attacks back-and-forth. Unfortunately, in these …

Don’t Let Energy Drains Affect Your Ability to Lead
Don’t Let Energy Drains Affect Your Ability to Lead

by Linda Byars Swindling
In a recent survey of over 1,000 people, the number one condition that causes people to complain is “unclear direction or lack of feedback from leadership.” When people have unclear direction it …

From Pain to Gain: Leveraging Workplace Conflict
From Pain to Gain: Leveraging Workplace Conflict

by Dr Liz Berney
Given the increased complexity of today’s technological, political and economic environment, one must not only prevent and resolve conflict but also, leverage it to enhance creativity and innovation at work.
Once dysfunctional conflict …

Is Your Temper Killing Your Success?
Is Your Temper Killing Your Success?

by Jay Rifenbary
One of the first tests in determining a level of your own personal emotional security is your proficiency in handling stressful and pressure packed situations. To create a successful communicative working atmosphere and …

Ten Behaviors to Avoid in Negotiations
Ten Behaviors to Avoid in Negotiations

by Linda Swindling
1. Not putting your agreement in writing
People’s memories fade. Disagreements occur regarding exact points of the negotiation. As soon as possible, preferably while all parties are still together, put the basics in writing. …