by Marcia Granger
Conflicts are inevitable, but the more we know about human nature, the better we will be at resolving conflicts, and the better the outcome might be for both parties.
We know that different …

by Laurie Weiss
If you are going to help people resolve conflict, you should be aware of potential pitfalls that can undermine the entire process.
The most dangerous pitfall is that your clients may expect …

by Laurie Weiss
When you’ve taken on the task of helping others resolve conflict, your most important job is to know what questions must be answered to help clarify the situation. The more of these questions …

by Laurie Weiss
When it’s clear that a conflict exists and you are the one who must do something about it, do this.
First understand that the process of conflict intervention can take almost any …

by Ian Bishop
The myth
Most training courses in negotiation will advise you that the “win/win” result is always what you should aim for. That’s when both parties feel they have done well out of …

by Laurie Weiss
When you’re the one who must deal with conflict you know what to do?
If you’re an executive, manager or human you resource professional, managing conflict is probably part of your job. So is …

by Dr. Chester Karrass
A negotiator should approach their negotation like an investor approaches the stock market.
Prudent stock market investors look to increase the value of their money. They look at growth potential, expected dividends, and …

by Dr. Chester Karrass
Some people get their way by deliberately yelling and screaming. It’s a negotiating tactic.
These screamers know from experience that other people find this negotiating tactic uncomfortable. Most people find it difficult to …

by Clive Hook
Influencing, persuasion and negotiation is a game of sorts. That doesn’t mean it’s not serious – think World Cup soccer and notice how much a game can exhilarate, infuriate and become the subject …

Dr. Chester Karrass
Negotiation is one of the most difficult jobs a person can do. It requires a combination of diverse traits and skills. The process of negotiating demands not only good business judgment but also …