by John W. Tinghitella
You can observe a lot by watching. ~ Yogi Berra
If Yogi were writing this he’d most likely say, “You can hear a lot by listening”. In negotiation, listening is a crucial but …

by Erin Kennedy
Have you ever had a workplace that was completely gossip free? Of course not. Gossip seems to be an unavoidable product of socially interconnected people talking amongst themselves. In the broadest of terms, …

by Greg Williams
When negotiating, there are times when apologies will hurt, more than help your position. In general, when apologies are offered sincerely and perceived as such, they tend to soften an opponent and …

by Silas Reed
Whenever we talk about communication, it is verbal communication that we mostly consider. But besides oral communication, non-verbal communication is also of great importance for determining your attitude and conveying your feeling in …

by Skip Weisman
In a recent leadership workshop participants were asked to share all the things their peers, subordinates and bosses do that drive them crazy and make their jobs more difficult. Two full flip-chart pages …

by Larry Barkan
“One of the quickest ways to find out if you are wrong is to state what you believe.”
~ Penn Jilette, half of the illusionist duo Penn and Teller.
In her book, Being Wrong: …

by Denny Stockdale
If you are like most people, you’ve had to deal with personality conflicts in the workplace. Conflicts can be good if the people involved are focused on solutions. Unfortunately, that’s often put aside. …

by Joan Curtis
How many of you watch The Office? If you’re like me, you may be addicted to it. A friend described the show’s appeal as like drinking beer. It has to grow on you. …

Sam Manfer
Persuading and influencing are skills that any manager or leader needs. Preparing for these opportunities is essential and cannot be understated.
1. Keep learning your trade.
The three areas of continuing education are selling skills, people …

by Mark Tewart
Sales negotiating skills are useful in almost any negotiating situation. In the article below, Mark Teward offers some sales negotiating tips that are valuable to managers as well as sales people.
Many times people …