Understanding Others Doesn’t Mean Talking About Ourselves
This is an odd title, I know. But let me explain…
There are times when we’re in conversation with a colleague, friend or family member and, as we’re listening, we …

by Laurie Wilhelm
“I told you so.”
Have you ever said those words to someone?
When you said it, how did you want him to feel?
Perhaps more importantly, when you said it, how did you want to make …

Jargon often gets in the way of clear communication.
Jargon consists of terms, expressions, acronyms or abbreviations that are understood to a specific group of people. While jargon has its place – it’s quite useful when …

Building relationships at work isn’t difficult, but they do take some time and effort to develop and grow.
One of the easiest ways to build relationships with co-workers is to give them sincere, honest compliments. This …

by Laurie Wilhelm
Unfortunately, face time is becoming more and more underrated. With the ease and speed of electronic communications we trade human interactions and the importance of including live-and-in-person time in our relationships for efficiencies …

Many times we word what we want by saying what we don’t want.
Consider the following statements:
You say, “I don’t want you to leave out these documents,” when you really mean “I’d these documents included.”
You say, …

When you find yourself in a poor relationship with someone at work, it’s easy to blame him for it by saying, “If only he’d just…” or “He’s always been like this!” or “He’s never going …

“Hold on.”
“Bear with me.”
“Give me a sec.”
Have you ever said one of these phrases when you’ve been asked to do something? We’ve probably all said them at one time or another if …

How can you confidently respond when someone makes a request you’d prefer not to accommodate? Here are some ideas you can use to make sure you don’t find yourself doing something you’d very much prefer …

by Martin Haworth
Whatever else you are doing – STOP! – whenever you engage with someone in conversation. Ignore pagers. Put off interruptions. At the very least make sure that you ‘honour’ the space that you …