by Robert Tanner
Managers usually are promoted for their technical skills. Having technical skills does not mean one has people skills, however. Organizational turnover, poor morale, absenteeism, organizational conflicts, worker sabotage, and worker indifference are …

by Laurie Wilhelm
Steven Covey, author of the best 7 Habits of Highly Effective People which was named the #1 Most Influential Business Book of the Twentieth Century, offers a simple and thoughtful speaking and listening …

By Richard M. Highsmith
Conflict in the workplace is inevitable. Every manager needs to understand the steps that can be taken to minimize the occurrence of it. The following action steps will not eliminate conflict, but …

by Laurie Wilhelm
Misunderstandings at work seem to be a common problem. Is it because we’re too busy to bother communicating well? Is it because we make too many assumptions about what people mean? Is it …

By Ken Warren
My wife, Christy, recently had to see a new doctor about a few questions she had. When she came home, I asked what the doctor had to say. She said that she couldn’t …

by Mark Perl
In a previous article, which was part one of two, we looked at five of the biggest mistakes made in business networking.
Knowing what not to do is sometimes just as important as …

by Laurie Wilhelm
These days, the importance of communication is becoming greater. While we spend a lot of time and effort on the skills we need to do our job, such as accounting and finance skills, …

Mark Perl
Knowing what not to do is sometimes just as important as knowing what to do. For a successful career, it’s essential to understand the many advantages of networking and to have some good business …

by Laurie Wilhelm
Workplaces today have fewer and few offices and more and more cubicles. Common courtesy isn’t always so common but it’s essential if we want to create cooperative working environments. When we’re not being …

by Lisa Scott
When you’re improving personal communication or