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by Brenda C. Smith
Have you been asked to repeat yourself, to speak up, or to be talked over at meetings? The sound of your voice can be enhanced so your listeners are not only …

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Effective Communication Skills

Conflict Resolution and Negotiation

Leadership and Management Skills

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Effective Communication Skills

Is Anyone Hearing the Sound of Your Voice?

by Brenda C. Smith
Have you been asked to repeat yourself, to speak up, or to be talked over at meetings? The sound of your voice can be enhanced so your listeners are not only …

Respect in Business: An Essential for Intercultural Communication

by Leah Taylor
Every business, just like every individual, has a place that they cherish and care for. These places are our hallowed ground, the place we expect others to respect, sometimes referred to as …

Communicate to Win – 3 Steps to Help You Get the Results You Want

by Monique Russell
“I shouldn’t have said that.”
“I should have said this instead.”
“Maybe that email was too strong.”
“Maybe that email wasn’t strong enough.”
“Was it clear?”
How many times have you made one of these statements, or …

Workplace Communication: How to Avoid Screwing It Up

by Eileen McDargh
Human language separates us from the rest of the animal kingdom. But too often, we respond to the wag of a dog’s tail instead of the message given by the CEO. There is …

That’s Awkward

by Mark K Johnson
A friend of mine shared a conflict she was having with a co-worker recently and she asked for my advice. It was a pretty cut and dry situation, it appeared that the …

Take a Walk for a Difficult Talk
Take a Walk for a Difficult Talk

by Dianna Booher
Walking loosens the tongue. Think back to your childhood. Do you remember any long walks with grandparents, aunts, or uncles when you bonded as you bounded through the neighborhood or countryside?
Or about those …

Five Quick Tips to Improve Your Communication Skills At Work
Five Quick Tips to Improve Your Communication Skills At Work

by Dr. Vivian W. Lee
Many people have read the book, How to Win Friends and Influence People. However, not many know how to apply the secrets in real life. Perhaps the secret of all secrets …

Five Reasons Why We Are Not Listening
Five Reasons Why We Are Not Listening

by Geok Chwee Ong
When is the last time you spoke to someone and felt genuinely understood and listened to? A long time back? You are not alone. There are five key reasons why we are …

Seven Common Workplace Communication Obstacles and How to Overcome Them
Seven Common Workplace Communication Obstacles and How to Overcome Them

by Jessica Champion
The Importance of Effective Communication in the Workplace
It doesn’t matter whether you rely primarily on interpersonal communication, email, written copy, or some other form of messaging to connect with coworkers, employees and …

Three Power Steps for Responding to Criticism
Three Power Steps for Responding to Criticism

by John Eric Jacobsen
In my entire career I have never met anyone who enjoyed being criticized. Have you? Do you enjoy being criticized? Worse; have you ever been criticized by a blatant imbecile who has …

3 Power Steps for Giving Constructive Criticism

by John Eric Jacobsen
My first job after graduating from college was for the Federal Home Loan Bank in New York City. I worked there for two years on the 103rd floor of …

Executive Communication: 6 Strategies for Communicating As a Leader
Executive Communication: 6 Strategies for Communicating As a Leader

by Dianna Booher
The essence of leadership is communication. Although Creating Personal Presence: Look, Talk, Think, and Act Like a Leader covers four “part” to developing and strengthening the ability to persuade, influence, and connect, it’s …

Go From Shy Introvert to Networking Superstar
Go From Shy Introvert to Networking Superstar

by Sarah Hathorn, AICI CIP, CPBS
Networking is vital in today’s business world, but some of us (myself included, believe it or not!) are introverts at heart and working the room or stepping to the podium …

How Storytelling Improves Team Building
How Storytelling Improves Team Building

by Richard M. Highsmith, MS
When I first graduated from college, I was hired full-time at a children’s home. I had been working there part-time as a relief childcare worker. With my degree I was promoted …

The New Realities of Leadership Communication
The New Realities of Leadership Communication

by Tangela Davis
The new realities of leadership communication can be viewed from the context that we are moving to an era of organizational conversation. This reality has come about as a result of five things: …