Understanding Others Doesn’t Mean Talking About Ourselves
This is an odd title, I know. But let me explain…
There are times when we’re in conversation with a colleague, friend or family member and, as we’re listening, we …

by Laurie Wilhelm
“I told you so.”
Have you ever said those words to someone?
When you said it, how did you want him to feel?
Perhaps more importantly, when you said it, how did you want to make …

by Laurie Wilhelm
It happened again.
Last week, I was having coffee with a friend and I was talking about how I’m getting rid of a bunch of "stuff" that is cluttering my office.
As I outlined …

When it comes to expectations, it’s important to communicate them clearly. To do so, expectations should be made as statements such as “By the end of this meeting, we will have to have made decisions …

Keep It Short and Simple
1. The key to effective communication is to use simple, easy-to-understand language. Packing your communication with complex words and going on at great length with too much detail won’t make others …

Most conflict is driven by emotion, not logic. In fact, most conflicts begin because someone felt that he was treated poorly, humiliated, insulted, deceived, cheated, betrayed – or any number of other negative emotions.
Conflicts at …

In Western cultures, the meaning of eye contact tends to vary whether you’re the speaker or the listener.
When you’re the speaker, making eye contact shows confidence, self-assurance, honesty and that you’re focused on someone or …

Many of us associate taking credit for our work as showing off or boasting. We’re concerned that we may seem arrogant, conceited or self-important. Granted, we may be perceived that way if we are, in …

Being succinct and being abrupt are similar in that they both involve being concise and specific. Being succinct is getting to the point quickly and respectfully; being abrupt, however, is getting to the point so …

Jargon often gets in the way of clear communication.
Jargon consists of terms, expressions, acronyms or abbreviations that are understood to a specific group of people. While jargon has its place – it’s quite useful when …