by Laurie Wilhelm
I was at a dinner party last week with a bunch of friends, one of whom brought her husband, Ted. Although I’ve known her for years, I’d never had the opportunity to meet …

by Laurie Wilhelm
I interact with quite a few people throughout my day and am frequently asked, “How are you?” It’s a common question, one that flows nicely after “Hello” but it’s not always meant to …

by Laurie Wilhelm
Yesterday, I was introduced to the most charming person that I’ve met in a long time. It’s rare to come across an individual like her. Most people are friendly and present themselves well …

by Laurie Wilhelm
I see a lot of tips offered to job seekers about what they should wear for their interviews to make a good first impression. I’m often surprised at how obvious the points on …

by Laurie Wilhelm
I’ve often heard the recommendation to send a real hold-in-your-hands thank you or appreciation card to friends or clients for that extra-special acknowledgement and to strengthen your relationships. The only card I’ve ever …

by Laurie Wilhelm
Recently, I was driving through North Dakota, USA. It’s a beautiful state and if you’ve not been there, I recommend a visit. Even though the scenery was beautiful and the people were friendly, …

by Laurie Wilhelm
We’ve all come across shy people at work or in our social circles. Unfortunately for some shy people, their shyness can be wrongly judged as arrogance, conceit, or superiority when, in fact, they’re …

by Laurie Wilhelm
Do you interact with rude people? Do you think our society is getting ruder?
Rudeness covers a lot of territory. It can be talking on your cell phone at a restaurant, interrupting someone, …

by Laurie Wilhelm
At work, at home and in our social circles, we carry with us a sense of our own personal space that we often unconsciously protect. Respecting another’s personal space is key in maintaining …

by Laurie Wilhelm
There’s a lot on the internet on the importance of listening, active listening, effective listening, and how to be a good listener. But there’s very little instruction on how to be a poor …