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Our Responses Are Not Necessarily Those of Others

by Laurie Wilhelm
In a previous article, I was taking a look at our natural human tendancy to impose our personal emotions, perceptions or beliefs onto our understanding of others.
I’d like to share with you here …

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Effective Communication Skills

Conflict Resolution and Negotiation

Improving Leadership and Management Skills

Presentation and Public Speaking Skills

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Networking is More Than Handing Out Business Cards
Networking is More Than Handing Out Business Cards

by Kathleen O’Brien
Use these nine steps to begin reaping benefit from your network activities.
1. Have a positive attitude
When attending a network function — any function where two or more people meet — keep in mind …

First Impressions…Can you close a sale in 10 seconds or less?
First Impressions…Can you close a sale in 10 seconds or less?

by liz wendling
Actually, great sales people can do it even faster IF they make a great first impression!
Less than 10 seconds is the time it takes to make your customer connect with you and it …

Office Gossip
Office Gossip

by Erin Kennedy
Have you ever had a workplace that was completely gossip free? Of course not. Gossip seems to be an unavoidable product of socially interconnected people talking amongst themselves. In the broadest of terms, …

Got Leadership Skills? People Skills That Get You Employed
Got Leadership Skills? People Skills That Get You Employed

by Crystal Jonas
Got leadership skills? Want a job? Companies are looking for leaders to move into executive positions.
The June 14, 2010 issue of Newsweek, reports “recruiters are desperate for top-tier talent.”
Jeff Joerres, chief executive of …

Want to Be a Leader? Learn to Listen
Want to Be a Leader? Learn to Listen

by John Hersey
It has been proved.
The best leaders are the ones who understood the super powerful truths in regards to trust:
People do business with people they like.
People like people they trust.
People trust people who have …

People Skills – Are They Born or Made?
People Skills – Are They Born or Made?

by Robert Tanner
Managers usually are promoted for their technical skills. Having technical skills does not mean one has people skills, however. Organizational turnover, poor morale, absenteeism, organizational conflicts, worker sabotage, and worker indifference are …

Interpersonal Communication Skill: Steven Covey, Listening with Empathy
Interpersonal Communication Skill: Steven Covey, Listening with Empathy

by Laurie Wilhelm
Steven Covey, author of the best 7 Habits of Highly Effective People which was named the #1 Most Influential Business Book of the Twentieth Century, offers a simple and thoughtful speaking and listening …

Three Steps For Leaders To Minimize Conflict
Three Steps For Leaders To Minimize Conflict

By Richard M. Highsmith
Conflict in the workplace is inevitable. Every manager needs to understand the steps that can be taken to minimize the occurrence of it. The following action steps will not eliminate conflict, but …

Improve Workplace Communication
Improve Workplace Communication

by Laurie Wilhelm
Misunderstandings at work seem to be a common problem. Is it because we’re too busy to bother communicating well? Is it because we make too many assumptions about what people mean? Is it …

Seven Keys To Becoming More Likeable
Seven Keys To Becoming More Likeable

By Ken Warren
My wife, Christy, recently had to see a new doctor about a few questions she had. When she came home, I asked what the doctor had to say. She said that she couldn’t …