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by Brenda C. Smith
Have you been asked to repeat yourself, to speak up, or to be talked over at meetings? The sound of your voice can be enhanced so your listeners are not only …

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Listening Skills

Listening is an Essential Closing Skill
Listening is an Essential Closing Skill

by D.L. Brown
A recent posting on the Internet provided a list of ten attributes that top executives state are missing among their younger executives. The lack of problem-solving skills was high on the list while …

Marshall Goldsmith: Three Words to Stop Using
Marshall Goldsmith: Three Words to Stop Using

by Laurie Wilhelm
This is a great video by Marshall Goldsmith, who was recently recognized as the #1 leadership thinker in the world at the bi-annual Thinkers50 ceremony sponsored by the Harvard Business Review.
Marshall discusses three …

Understanding Others Doesn’t Mean Talking About Ourselves
Understanding Others Doesn’t Mean Talking About Ourselves

Understanding Others Doesn’t Mean Talking About Ourselves
This is an odd title, I know. But let me explain…
There are times when we’re in conversation with a colleague, friend or family member and, as we’re listening, we …

Situational Eye Contact
Situational Eye Contact

In Western cultures, the meaning of eye contact tends to vary whether you’re the speaker or the listener.
When you’re the speaker, making eye contact shows confidence, self-assurance, honesty and that you’re focused on someone or …

Do You Think You’re a Good Listener?
Do You Think You’re a Good Listener?

Leaders are good listeners.
When you listen, you have a better understanding of
- conflicts, issues and problems
- other perspectives, opinions and experiences
- the values and beliefs of those around you
- concepts, ideas and visions
Outcomes of …

Three Steps to Look Like You’re Listening
Three Steps to Look Like You’re Listening

“You’re not listening to me!”
Have you ever have someone say that to you? What’s your usual response?
“Yes I am!”
You may well be listening but the person speaking doesn’t see you listening.
In …

Making Time for Team Building Relationships
Making Time for Team Building Relationships

by Martin Haworth
Whatever else you are doing – STOP! – whenever you engage with someone in conversation. Ignore pagers. Put off interruptions. At the very least make sure that you ‘honour’ the space that you …

How To Make Sure You Never Forget A Name Again
How To Make Sure You Never Forget A Name Again

by Clare Evans
Do you have problems remembering names or are you really lucky and never forget a face … or a name? If like many of us you go to network meetings or social events …

Top 6 Secrets to Mastering Communication
Top 6 Secrets to Mastering Communication

by Alexander Tretjakov
Communicating with others is an essential skill in business dealings, family affairs, and romantic relationships, and is an essential part of any personal development effort. Do you often find yourself misunderstanding others? Do …

Communication Is Not A 4-Letter Word
Communication Is Not A 4-Letter Word

by Rosanne D’Ausilio Ph.D.
What four letter words do we mean? Here are a few:
Talk
Chat
Tell
Blab
Let’s look at ‘talk’ as an example. If I asked you, you could all talk about almost anything at a …

The Listening Gap Between Sight and Sound
The Listening Gap Between Sight and Sound

by Catherine Franz
The truth is there is a gap between sight and hearing, between visual and auditory, between seeing and believing. And the fact is that this gap creates a billion dollar industry. Improving communication …

Negotiation Strategy – Listen First When “In the Room”
Negotiation Strategy – Listen First When “In the Room”

by John W. Tinghitella
You can observe a lot by watching. ~ Yogi Berra
If Yogi were writing this he’d most likely say, “You can hear a lot by listening”. In negotiation, listening is a crucial but …

R U Listening to Me?
R U Listening to Me?

by Paul Anovick
This past week I contacted one of my vendors with a problem. As I began to describe my situation, the service rep interrupted me asking questions about issues I had just explained — …

Conflict Resolution Training – When Beliefs Clash
Conflict Resolution Training – When Beliefs Clash

by Larry Barkan
“One of the quickest ways to find out if you are wrong is to state what you believe.”
~ Penn Jilette, half of the illusionist duo Penn and Teller.
In her book, Being Wrong: …

Want to Be a Leader? Learn to Listen
Want to Be a Leader? Learn to Listen

by John Hersey
It has been proved.
The best leaders are the ones who understood the super powerful truths in regards to trust:
People do business with people they like.
People like people they trust.
People trust people who have …