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by Brenda C. Smith
Have you been asked to repeat yourself, to speak up, or to be talked over at meetings? The sound of your voice can be enhanced so your listeners are not only …

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Effective Communication Skills

Conflict Resolution and Negotiation

Leadership and Management Skills

Presentation and Public Speaking Skills

Team Leadership

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Effective Communication Skills

Dale Mercer’s Step Up and Speak!
Dale Mercer’s Step Up and Speak!

by Laurie Wilhelm
Much of your success in the workplace relies heavily on how well you can communicate with those around you.
You need to be able to express yourself effectively. You need to be able to …

Body Language and Interpretation: How to Find the Most Important Person in the Room
Body Language and Interpretation: How to Find the Most Important Person in the Room

by Sharí Alexander
Understanding body language and interpretation is a skill not just reserved for public speaking. It’s useful to know in any social situation to better understand the relationships between individuals as well as how …

Ten Articles on Workplace Gossip: Negative Effects of Gossip
Ten Articles on Workplace Gossip: Negative Effects of Gossip

The definition of gossip is the spread of personal affairs, rumours, half truths, and even lies about a person or organization. When we consider what are the effects of gossip, we see that they are …

How to Change Your Accent – Let’s Talk About Vowels
How to Change Your Accent – Let’s Talk About Vowels

by Emma Serlin
Annunicating well can be challenging – especially if the language you’re speaking is your second (or third or forth…). Improving your speaking skills are essential if you want to be better understood and …

Counteracting Workplace De-motivators
Counteracting Workplace De-motivators

by John Di Frances
Finding demotivators at work can be quite easy and, most often, so are the solutions. Considering the increase in productivity that motivated staff can achieve, resolving demotivators in the workplace is well …

Interpersonal Communication Skill: Steven Covey, Listening with Empathy
Interpersonal Communication Skill: Steven Covey, Listening with Empathy

by Laurie Wilhelm
Steven Covey, author of the best 7 Habits of Highly Effective People which was named the #1 Most Influential Business Book of the Twentieth Century, offers a simple and thoughtful speaking and listening …

Three Steps For Leaders To Minimize Conflict
Three Steps For Leaders To Minimize Conflict

By Richard M. Highsmith
Conflict in the workplace is inevitable. Every manager needs to understand the steps that can be taken to minimize the occurrence of it. The following action steps will not eliminate conflict, but …

Effective Workplace Communication
Effective Workplace Communication

by Laurie Wilhelm
Ever notice that much of the conflict we encounter is due to something that is said or something that is not said? At times, communicating well can be complex and difficult for both …

How To Go From a “Good” to “Great” Leader
How To Go From a “Good” to “Great” Leader

by Cookie Tuminello

“A good leader inspires people to have confidence in the leader, a great leader inspires people to have confidence in themselves.” ~ Author Unknown

Being a terrific leader takes commitment, confidence, and clarity. It …

Anything But Ordinary – Richard Hatch: Commitment
Anything But Ordinary – Richard Hatch: Commitment

by Laurie Wilhelm
This is a very short clip from the new film Anything But Ordinary. In this clip, actor Richard Hatch discusses the commitment he made to get his Battlestar Galactica project off the ground.
It’s …

Five Ways to Improve Your Body Language
Five Ways to Improve Your Body Language

by projectmanuk
Body language can add or detract from your communication. Know which to use to your advantage and which to avoid.
Your body language is an integral part of your interpersonal skills. Understanding and controlling how …

Improve Workplace Communication
Improve Workplace Communication

by Laurie Wilhelm
Misunderstandings at work seem to be a common problem. Is it because we’re too busy to bother communicating well? Is it because we make too many assumptions about what people mean? Is it …

Just Because You’re Talking . . . Doesn’t Mean I’m Listening
Just Because You’re Talking . . . Doesn’t Mean I’m Listening

by Dr. Robert Portnoy
Active listening isn’t just the responsibility of the listener – it’s also the responsibility of the speaker to give the listener something to listen to.
I may look like I’m listening to you, …

Seven Keys To Becoming More Likeable
Seven Keys To Becoming More Likeable

By Ken Warren
My wife, Christy, recently had to see a new doctor about a few questions she had. When she came home, I asked what the doctor had to say. She said that she couldn’t …

Different Solutions to One Issue
Different Solutions to One Issue

by Laurie Wilhelm
We’re always going to run into individuals who approach issues differently than we would. It’s natural, however, to want to go with our own solution because it’s the one that is the easiest …