Actions speak louder than words.
When you’re speaking with someone, be aware of your body language so you don’t detract from what you’re saying. Here are some suggestions of what not to do:
1. Don’t tell someone …

One of the most difficult things to do is communicate effectively when you’re upset.
When you have to talk about an issue that has upset you, it can be very difficult to control your emotions …

by Laurie Wilhelm
Unfortunately, face time is becoming more and more underrated. With the ease and speed of electronic communications we trade human interactions and the importance of including live-and-in-person time in our relationships for efficiencies …

Many times we word what we want by saying what we don’t want.
Consider the following statements:
You say, “I don’t want you to leave out these documents,” when you really mean “I’d these documents included.”
You say, …

When you find yourself in a poor relationship with someone at work, it’s easy to blame him for it by saying, “If only he’d just…” or “He’s always been like this!” or “He’s never going …

“They.”
“They said.”
“They want it.”
When you’ve been assigned a project and tell your team that you’re doing it because “they told us to,” how does it make you look?
Powerless? Weak? Like “they” are the big bosses …

Have you ever been really clear about something only to find out later that you were misunderstood?
If so, be aware of the words that you choose when you communicate. Are you using words that …

What’s your approach when you ask someone to carry out an assignment? How do you want him to react and take on the task?
If you approach him timidly and start off with an apology …

“Hold on.”
“Bear with me.”
“Give me a sec.”
Have you ever said one of these phrases when you’ve been asked to do something? We’ve probably all said them at one time or another if …

by Roger Dawson
The value of a service always appears to go down quickly as soon as those services have been performed. The value of any material object you buy may go up in value …