by John W. Tinghitella
You can observe a lot by watching. ~ Yogi Berra
If Yogi were writing this he’d most likely say, “You can hear a lot by listening”. In negotiation, listening is a crucial but …

by Paul Anovick
This past week I contacted one of my vendors with a problem. As I began to describe my situation, the service rep interrupted me asking questions about issues I had just explained — …

by Drew Hunt
A Drop in the Bucket or Buckets of Opportunity
We have all questioned whether Chamber of Commerce after five meetings, the hours on the golf course, numerous business dinners and even the organized networking …

by Erin Kennedy
Have you ever had a workplace that was completely gossip free? Of course not. Gossip seems to be an unavoidable product of socially interconnected people talking amongst themselves. In the broadest of terms, …

by Greg Williams
When negotiating, there are times when apologies will hurt, more than help your position. In general, when apologies are offered sincerely and perceived as such, they tend to soften an opponent and …