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by Brenda C. Smith
Have you been asked to repeat yourself, to speak up, or to be talked over at meetings? The sound of your voice can be enhanced so your listeners are not only …

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Effective Communication Skills

Conflict Resolution and Negotiation

Leadership and Management Skills

Presentation and Public Speaking Skills

Team Leadership

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Effective Communication Skills

Use Your Body Language to Feel Confident and Improve Your Personal Impact
Use Your Body Language to Feel Confident and Improve Your Personal Impact

by Chelsea Elm
Most people learn about body language with two main aims. One is to understand people better or perhaps spot liars. Another aim is to manipulate their own body language to appear stronger, more …

Marshall Goldsmith: Three Words to Stop Using
Marshall Goldsmith: Three Words to Stop Using

by Laurie Wilhelm
This is a great video by Marshall Goldsmith, who was recently recognized as the #1 leadership thinker in the world at the bi-annual Thinkers50 ceremony sponsored by the Harvard Business Review.
Marshall discusses three …

The Mannerisms Which Can Make or Break a Meeting
The Mannerisms Which Can Make or Break a Meeting

by Eve Anderson
Keeping people interested in what we are saying is essential in meetings and presentations. It can be all too easy for people to switch off, especially if the meetings or presentations are prolonger, …

Profitable People Skills: Be Gracious
Profitable People Skills: Be Gracious

Laurie Wilhelm
In this short Profitable People Skills video, people skills expert Shawna Schuh highlights another valuable skill that will positively impact your relationships with those around you.
When people like you, they’ll listen to you, assist …

How to Say Yes When the Answer Is No
How to Say Yes When the Answer Is No

Joan Curtis
Many of us who have worked in customer relations understand the importance of making the customer feel good. We do everything we can to help them get answers to their questions. Some of …

How To Work A Room: A Guide To Successfully Managing Your Mingling
How To Work A Room:  A Guide To Successfully Managing Your Mingling

by Susan RoAne, The Mingling Maven®
In the last few years, blog posts and articles entitled “how to work a room” have appeared which contain advice that ranges from useful to useless and counter-productive. As the …

The Importance of Research for Networking
The Importance of Research for Networking

Mark Perl is a master networker. He understands what needs to be done in order to make an excellent impression on those with whom we’d like to create a relationship. Whether the goal is to …

Profitable People Skills: Be Nice
Profitable People Skills: Be Nice

Laurie Wilhelm
People skills expert Shawna Schuh has a wealth of information and insight on how to create and maintain great relationships. Use her tips in and out of your workplace and watch your influence, respect …

No Punching, No Running – Communicate! How to Resolve Conflict
No Punching, No Running – Communicate! How to Resolve Conflict

by Joan Curtis
What is the best way to handle conflict? Your mother told you not to hit anyone, and your dad said don’t you dare run. When you enter the workforce and you face …

Are You Guilty of Hijacking?
Are You Guilty of Hijacking?

Mark Perl
The thing that stood out for me, whilst I was out and about at events last week, was that I was repeatedly hijacked!
This is obviously really common and I know you’ll recognise what I …

Effective Communication: A Necessity for a Successful Organization
Effective Communication: A Necessity for a Successful Organization

by Tom Northup
Communication plays a vital role in the success of every organization. Successful CEOs build organizations that attract people who want to perform at the highest level possible. One important way they achieve this …

Speaking Your Mind Effectively
Speaking Your Mind Effectively

by Dr. Carol Fleming
Do you know the difference between someone who is just talking and someone who is talking to you? Of course you do. It’s a matter of feeling connected, of relationship. Finding …

Shawna Schuh: Rejecting Compliments
Shawna Schuh: Rejecting Compliments

Why do we accept compliments so poorly?
We constantly talk about how important it is to give praise and encouragement yet, when we’re on the receiving end of positive remarks, we avoid them, ignore them, belittle …

Entering And Exiting Conversations … Gracefully
Entering And Exiting Conversations … Gracefully

By Susan RoAne, The Mingling Maven®
Although entering a room is uncomfortable, nothing is more daunting than entering a room full of people…already in groups. They say that “breaking up is hard to do” but “breaking …

Shawna Schuh: People Skills for Great Relationships
Shawna Schuh: People Skills for Great Relationships

by Laurie Wilhelm
Shawna Schuh is a leading People Skills Expert who can help you change your relationships from OK to great. Shawna teaches us that there are many specific actions that, if we incorporate them …