by Laurie Wilhelm
In a previous article, I was taking a look at our natural human tendancy to impose our personal emotions, perceptions or beliefs onto our understanding of others.
I’d like to share with you here …

by Laurie Wilhelm
“I told you so.”
Have you ever said those words to someone?
When you said it, how did you want him to feel?
Perhaps more importantly, when you said it, how did you want to make …

by Laurie Wilhelm
It happened again.
Last week, I was having coffee with a friend and I was talking about how I’m getting rid of a bunch of "stuff" that is cluttering my office.
As I outlined …

Most conflict is driven by emotion, not logic. In fact, most conflicts begin because someone felt that he was treated poorly, humiliated, insulted, deceived, cheated, betrayed – or any number of other negative emotions.
Conflicts at …

In Western cultures, the meaning of eye contact tends to vary whether you’re the speaker or the listener.
When you’re the speaker, making eye contact shows confidence, self-assurance, honesty and that you’re focused on someone or …

Being succinct and being abrupt are similar in that they both involve being concise and specific. Being succinct is getting to the point quickly and respectfully; being abrupt, however, is getting to the point so …

Much is written on how to achieve good team work and dynamics by motivating others. But what if you have little influence on the group? Well, there’s one person you can always influence and that’s …

Building relationships at work isn’t difficult, but they do take some time and effort to develop and grow.
One of the easiest ways to build relationships with co-workers is to give them sincere, honest compliments. This …

Here are four communication tips that maintain good relationships and avoid miscommunciation.
Say what you want, not what you don’t
Instead of saying that you don’t want the meeting to go overtime, say you have to …

Have you ever been trapped by someone who wouldn’t stop talking? Here are a few suggestions to politely make an exit:
1. If you know the other person is a non-stop talker, let him know how …