Active Listening
Active listening is when the listener focuses on the speaker and his message while using verbal and non-verbal cues. The purpose of active listening is to display interest in what is being said and to ensure a mutual understanding of the message.
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Constructive Feedback; Feedback
Constructive feedback is an ongoing, open two-way communication between two or more parties. The best feedback is timely, honest, and provides useful comments and suggestions that contribute to a positive outcome, a better process or improved behaviours
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Feedback; Constructive Feedback
Feedback is ongoing, open two-way communication between two or more parties. The best feedback is timely, honest, and provides useful comments and suggestions that contribute to a positive outcome, a better process or improved behaviours. (Constructive Feedback)
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Negative Feedback
Negative feedback is identifying a situation or behaviour that requires improvement. “Negative” feedback does not judge a situation or behaviour to be “bad;” rather, it recognizes that the situation or behaviour could be improved.
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Non-Verbal Social Skills
Non-verbal social skills include body language, facial expressions and any other factors that communicate without the use of words such as etiquette, appearance, and situational environment (ie. office decor).
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Positive Feedback
Positive feedback is identifying a situation or a behaviour and reinforcing it through specific acknowledgment and approval.
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Social Skills
Social skills are a variety of verbal and non-verbal skills that we use to establish, build, and maintain relationships. They assist us in communicating, connecting, and interacting with each another.
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