Interpersonal Communication Skill: Steven Covey, Listening with Empathy
by Laurie Wilhelm
Steven Covey, author of the best 7 Habits of Highly Effective People which was named the #1 Most Influential Business Book of the Twentieth Century, offers a simple and thoughtful speaking and listening technique that was taught to him by North American Indian Chiefs using the Indian Talking Stick.
This technique could be used to ensure effective workplace communication in meetings or when focusing on conflict resolution in the workplace where communicating and understanding are essential.
