by John W. Tinghitella
You can observe a lot by watching. ~ Yogi Berra
If Yogi were writing this he’d most likely say, “You can hear a lot by listening”. In negotiation, listening is a crucial but …

by Greg Williams
When negotiating, there are times when apologies will hurt, more than help your position. In general, when apologies are offered sincerely and perceived as such, they tend to soften an opponent and …

by Larry Barkan
“One of the quickest ways to find out if you are wrong is to state what you believe.”
~ Penn Jilette, half of the illusionist duo Penn and Teller.
In her book, Being Wrong: …

by Denny Stockdale
If you are like most people, you’ve had to deal with personality conflicts in the workplace. Conflicts can be good if the people involved are focused on solutions. Unfortunately, that’s often put aside. …

by Dr. Chester Karrass
Laurie: Dr. Karrass always provides good advice on effective negotiating skills. These successful negotiating tips are useful to keep in mind when you’re making concessions.
In most negotiations, both sides move from their …

by Richard Magid
We have a number of articles on conflict resolution aimed at improving management skills. The following one effectively defines conflict, gives causes of conflict, conflict escalators, and conflict resolution styles.
Conflict is inevitable. It …

by Laurie Wilhelm
Steven Covey, author of the best 7 Habits of Highly Effective People which was named the #1 Most Influential Business Book of the Twentieth Century, offers a simple and thoughtful speaking and listening …

By Richard M. Highsmith
Conflict in the workplace is inevitable. Every manager needs to understand the steps that can be taken to minimize the occurrence of it. The following action steps will not eliminate conflict, but …

by Dr. Chester Karrass
Here’s one of several valuable negotiating tips that Dr. Karrass offers which will better prepare you for negotiating.
The idea of acceptance time is so simple that it is often overlooked in negotiations. …

by Frank Atkinson
This article outlines some great negotiation steps for effective negotiating skills. Be clear on your purpose by following some of these successful negotiating tips.
In any kind of negotiation the planning stage is probably …