by Catherine Franz
The truth is there is a gap between sight and hearing, between visual and auditory, between seeing and believing. And the fact is that this gap creates a billion dollar industry. Improving communication …

by John W. Tinghitella
You can observe a lot by watching. ~ Yogi Berra
If Yogi were writing this he’d most likely say, “You can hear a lot by listening”. In negotiation, listening is a crucial but …

by Paul Anovick
This past week I contacted one of my vendors with a problem. As I began to describe my situation, the service rep interrupted me asking questions about issues I had just explained — …

by Larry Barkan
“One of the quickest ways to find out if you are wrong is to state what you believe.”
~ Penn Jilette, half of the illusionist duo Penn and Teller.
In her book, Being Wrong: …

by John Hersey
It has been proved.
The best leaders are the ones who understood the super powerful truths in regards to trust:
People do business with people they like.
People like people they trust.
People trust people who have …

by Dr. Robert Portnoy
Active listening isn’t just the responsibility of the listener – it’s also the responsibility of the speaker to give the listener something to listen to.
I may look like I’m listening to you, …