by Jennifer Daugherty
When working with countless types of different personalities for 8-10 hours a day, conflicts may arise at times. Getting along with certain coworkers can be challenging, if not impossible. Workplace relationships have a …

Many times we word what we want by saying what we don’t want.
Consider the following statements:
You say, “I don’t want you to leave out these documents,” when you really mean “I’d these documents included.”
You say, …

One of the best ways you can express yourself is by letting others express themselves. Your staff, employees, colleagues – they all want to be listened to when they have something to say and you’d …

by Martin Haworth
Whatever else you are doing – STOP! – whenever you engage with someone in conversation. Ignore pagers. Put off interruptions. At the very least make sure that you ‘honour’ the space that you …

by Cary Sands
I have a problem with small talk. For the most part, it’s completely useless. The only real purpose it serves is to distract us from real issues that might be difficult to talk …